Volunteer Policy

This policy explains your role as a volunteer, The volunteer role is designed to help maintain the day-to-day operation of the Newport Playgoers Society and The Dolman Theatre. The Dolman Theatre commits to the following:

1.1 Induction and Training.

- To provide orientation to the Dolman Theatre through a New Member Induction Meeting and Tour, providing information on the building, the structure of Newport Playgoers Society and its management, health and safety and your rights and obligations as a member, based on your grade of membership subscription

1.2 Supervision, Support and Flexibility.

- To explain the standards we expect for our services and to encourage and support you to achieve and maintain them.

- To help you develop your volunteering skills with us.

1.3 Expenses.

- There are no expenses offered under any circumstances. The only exception would be if you are travelling on behalf of the Society to a meeting held outside of the Dolman Theatre, In that case travel expenses will be paid. Also if any expenses come out of your own pocket, these will, of course be reimbursed.

1.4 Health & Safety

- To provide adequate training and feedback in support of our Health and Safety Policy, a copy of which is available from the admin office, box office, or the Duty Manager.

1.5 Insurance

- To provide adequate insurance cover for volunteers whilst undertaking voluntary work approved and authorized by us, based on your current Membership Grade.

1.6 Equal Opportunities

- To ensure that all volunteers are dealt with in accordance with our Equal Opportunities Policy, a copy of which is available from the admin office, box office, or the Duty Manager.

1.7 Problems

- To try to resolve fairly any problems, grievances and difficulties you may have while you volunteer with us.
- In the event of an unresolved problem, to offer the opportunity to state your case to the Board of Management.

2.1 Volunteer Commitments

I agree:
- To help the Dolman Theatre & Newport Playgoers fulfil its services to both its customers and its membership
- To perform my volunteering role to the best of my ability
- To follow the organisation’s procedures and standards, including Health and Safety and Equal Opportunities policies, in relation to both paid and unpaid staff and clients
- To maintain the confidential information of the organization and its clients
- To meet time commitments and standards agreed to and, when this is not possible, to give reasonable notice so other arrangements can be made
- To provide referees as required who may be contacted and to agree to a criminal record check where deemed necessary by the Management
- To fulfil the required number of duties per membership year based on the requirements of my Membership Grade
- To provide updated contact information as necessary. This agreement is binding in honour only, and is not intended to be a legally binding contact between you and us and may be cancelled at anytime at the discretion of either party. Neither you nor the Board of Management intends any employment relationship to be created either now or at any time in the future.

2.2 Volunteer Agreement

Volunteers and Members are an important and valued part of the Dolman Theatre & Newport Playgoers. We hope that you enjoy volunteering with us and feel a full part of our team. This agreement tells you what we expect from you and what you can expect from us, and what we hope to get from you.

2.3 Front of House Duties.

Depending on your Membership Grade, you are required to do 20 duties in your membership year.

FoH duties are:
Membership buddying
Main House Steward
Studio Steward
Coffee Bar
Main Bar (pre-show to post & Interval)

Members volunteering for 30 or more duties performed in a season will be rewarded with a voucher for a free ticket to any production held at The Dolman Theatre.

2.4 Zero Tolerance

The Dolman Theatre has a zero tolerance policy in respect of aggressive verbal or physical behaviour, drug and alcohol abuse, either on the premises or prior to attending the theatre. Any such behaviour, or reasonable suspicion of such behaviour, may result in the immediate ejection from the premises, termination of your membership and a lifetime ban from the premises.

All costs, information and details herein are correct at time of printing and are subject to change without prior notice.

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